A network of experts, at your service.
At CLAAS FARMPOINT™, our service model centers around responsiveness and expertise. Our CLAAS Academy-trained technicians are strategically located to serve customers directly in the field — no dealership visit required. We’re also focused on delivering proactive support, monitoring equipment alerts and reaching out before small issues turn into costly downtime. Whether it’s peak season or post-harvest prep, our in-field service ensures your machines stay running at full potential when it matters most.
Mobile Technician Support
Our mobile technicians are more than equipment experts and service providers. They’re an extension of your team. Our techs specialize in CLAAS equipment and undergo extensive, ongoing training through the CLAAS Academy to stay sharp on the latest systems and service protocols. They’re equipped to perform in-field diagnostics, advanced machine repairs, routine maintenance, winter inspections, and more. We also support many 3rd part header and grain platforms, allowing our techs to inspect and repair an off head.
Winter Inspection Program
The CLAAS FARMPOINT Winter Inspection is a comprehensive, off-season service designed to ensure your equipment is in optimal condition before the next busy season. This proactive maintenance helps identify potential issues early, reducing unexpected downtime and costly repairs during peak operation times.
What’s included:
- 300-Point Technical Inspection: A thorough evaluation of your machine’s key components to ensure everything is functioning properly post-harvest.
- Software Diagnostics: Utilization of the CLAAS Diagnostics System (CDS) to check and update your machine’s software.
- Customized Action Plan: Following the inspection, technicians provide a personalized report detailing findings and recommended actions.
- Digital Service Tracking: All inspection and maintenance activities are recorded in the CLAAS “Inspection Pilot” program, offering a digital record of your machine’s service history and helping anticipate future service needs.
FARMPOINT SOS (Service Office Support)
This centralized hub was built to proactively monitor machine code errors to help you focus on the task at hand. If a diagnostic code or issue pops up on your connected CLAAS machine, our support team is notified in real time — often reaching out to you before you even make the call. So, whether it’s troubleshooting over the phone, coordinating with a mobile technician, or walking you through next steps, our SOS ensures expert help is always available.
CLAAS Connect.
Your machines, anywhere, any time.
Owning equipment is only the beginning of your CLAAS journey. CLAAS connect is your portal to an entire suite of services that put you, your machine and the experts in perfect sync. Get help remotely, order parts, shop online anywhere, anytime.
Are you new to CLAAS connect? Click below to register and download the app for free. Choose CLAAS FARMPOINT as your dealer for the full CLAAS connect experience.
Extend Your Warranty
As part of the MAXI CARE Maintenance contract, all defined maintenance work is carried out by your CLAAS FARMPOINT service team. Only CLAAS ORIGINAL spare parts and operating supplies are used, which gives you full cost transparency and a high resale value.
Contact your dealer today to explore renewal options and keep your CLAAS machine covered where it counts.
Your CLAAS FARMPOINT™ representative has the answers.