Privacy Policy

Last Updated: July 02, 2025

1. Information We Collect

  • Personal Identification Information: Name, email address, phone number, address, company affiliation.
  • Account & Machine Data: Machine alerts, support tickets, service history, and customer account activity.
  • Communication Preferences & Consent Records.
  • Usage & Technical Data: IP address, browser type, device identifiers, referring URLs, and interactions with our Site.
  • Cookies and Tracking Data: We use cookies and other tracking technologies to enhance the Site’s functionality and monitor user engagement.

2. How We Use Your Information

  • Respond to service inquiries or support requests.
  • Notify you of important account information or machine alerts.
  • Deliver marketing communications and promotional materials.
  • Provide product updates, event announcements, or relevant industry news.
  • Conduct customer satisfaction and market research surveys.
  • Improve our products, services, and website performance.

3. Declaration of Consent for Contact

  • By checking the relevant boxes on forms or pop-ups on this Site, you are granting CLAAS of America and its authorized partners consent to:
    • Contact you with account notifications, including machine alerts and support messages.
    • Send you informational and marketing messages related to CLAAS FARMPOINT and CLAAS products, services, and events via phone, email, or SMS/text. Standard text and data messaging rates may apply.
    • Send promotional messages using automated systems for phone dialing, prerecorded voicemails, or recorded messages.
  • This consent includes the use of:
    • Your contact and company information.
    • Machine and service usage data.
    • Preferences, interests, and user behavior analysis.
  • Marketing communication may also include information about third-party agricultural engineering products distributed by CLAAS, such as tillage equipment, fertilization technology, precision planting, farm management software, and spraying solutions.
  • Marketing consent collected through this site applies only to CLAAS FARMPOINT. Authorized partners or third parties must collect separate consent for any direct marketing communication.
  • You can withdraw your consent at any time by contacting us directly or using unsubscribe links provided in marketing messages.

4. Data Sharing and Processing

  • We may share your data with:
    • CLAAS of America, CLAAS FARMPOINT partners, and authorized dealers.
    • Third-party service providers supporting communication, data analysis, and marketing automation.
    • Legal authorities if required to comply with law or protect our legal interests.
    • We do not sell your personal data to third parties.

5. Your Rights and Choices

  • You have the right to:
    • Access or correct your personal data.
    • Withdraw your consent for marketing communications at any time.
    • Opt out of automated marketing or cookies (see browser controls).
    • Request deletion of your personal data where applicable.
  • To exercise these rights, please contact us at the details provided below.

6. Security of Your Information

  • We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

CLAAS FARMPOINT

Location: 8401 South 132nd St, Omaha, NE 68138 

Email: farmpoint@claas.com

Phone: 270-841-8771